Returns

Special Order Returns,
Warranty Coverage Policy
& Disclaimer

Effective September 15, 2009
Special Order Returns

Special Order items are items not normally held in our regular inventory, are out of stock, or discontinued items. When a customer requests a Special Order item , we act as an agent for a customer in locating a particular item or items. Upon customer approval, we then forward purchase payments to another dealer, distributor, or 3rd party in order to secure the item(s) for the customer.
We advance purchase (buy an item for a specific customer), we are not able to return a Special Ordered items to our source. Because we made a purchase specifically at the customer's request, there is a restocking fee of 20% on all Special Order item returns.
Additionally, all Special Order items must be returned within 60 days of receipt and in the same resalable condition (with original packaging) for in-store credit only. Installation labor, shop fees, travel costs, and shipping charges cannot be credited or refunded.

Some Special Ordered and Demo products cannot be returned and are sold "As Is". We notify customers of this prior to any Special Order Purchase.

Warranty Coverage Policy

We require advanced payment for all warranty repairs. Most manufacturer warranty policies provide consumer confidence against workmanship and product defects. Some manufactures provide partial allowance for repair labor and travel expenses when an item fails during the warranty coverage period. In the rare event a warranty repair is needed, we are happy to submit the repair invoice to the manufacture for reimbursement. Once warranty reimbursement is received from the manufacturer, we will refund the reimbursement monies received less a $20 warranty administration fee. Please note that manufacturer warranty reimbursement payments rarely cover all repair expenses.

Disclaimer

No implied warranty is expressed or given other than the manufacturers published warranty which covers new and demo products.