Gas Appliance Diagnostics

Every year we receive hundreds of calls regarding gas fireplace and gas logs. These appliances are not maintenance free and do require annual cleaning and diagnostic service. Soot build-up is a result of flame impingement which is caused by incomplete combustion, i.e. flames coming in direct contact with a surface, cooling the flame, and prevent complete combustion, this can be caused by blocked burner tubes or improperly placed logs. If you are experiencing odor issues, sooting problems, headaches, dizziness, fatigue, shortness of breath, or irritation of the nasal passages, you and your family may be exposed to potentially life threatening carbon monoxide poisoning.

WARNING: Vent-free gas logs should never have soot build-up!
If you smell strong gas call 911NFPA Carbon Monoxide Safety Tips NFPA Carbon Monoxide Safety
Department of Health FAQs on Carbon Monoxide PoisoningDepartment of Health FAQs on Carbon Monoxide Poisoning

WIKI link on Carbon Monoxide

Gas appliances must be sized appropriately, installed correctly, and receive annual services to perform safely and efficiently. Simply have a log placed incorrectly on a burner can create sooting, aldehydes, incomplete combustion, and carbon monoxide poisoning.

Burned Gas LogsGas Log Soot RemoverPiolet Light


Our 20 point gas appliance service includes inspection of the gas appliance, attached venting systems, attached gas supply lines, main burner, pilot, and electronic diagnostics. We clean all system components, and provide a service condition report.
20 Point Gas Appliance Diagnostic Service

1. Check installation & venting requirements
2. Check fuel supply line for leaks
3. Check safety valve
4. Check valve & regulator connections
5. Check log placement
6. Clean pilot & main burner orifices
7. Clean logs, pilot, main burner, & blower
8. Test thermocouple & thermopile
9. Check inlet gas pressure
10. Test manifold pressure
11. Test valve & regulator function
12. Check electrical continuity
13. Test pilot hood & main burner function
14. Test oxygen detection sensor
15. Check air shutter setting & flame
16. Check draft hood
17. Reinstallation & placement of logs
18. Replace receiver & remote batteries
19. Check remote settings
20. Re-check for proper installation

If you are still experiencing main burner failure, pilot light loss, or remote issues, we will diagnose the problem and replace or repair the faulty component for an additional fee. We keep a healthy stock of commonly needed parts in stock for on site repairs.